Proof of Performance: Health Care

Patient satisfaction is a critical part of providing quality healthcare. Strategic Research Associates can help healthcare organizations identify the perceptions, goals and preferences of the people they serve so they can adapt to their patient's needs and provide improved services.

Teri Farr, the Vice President for Community Development had this to say:

"Since 1999, it has been our pleasure to work with Strategic Research Associates (also formerly KXLY Research Services) in a series of community perception surveys conducted here in Kootenai County. As a community hospital, it is very important for Kootenai Medical Center to keep in touch with our neighbors in order to best meet the healthcare needs of North Idaho.

Strategic Research Associates has offered their experience and expertise in helping KMC develop a strong and effective telephone survey questionnaire designed to measure the health-related behaviors and perceptions of Kootenai County residents. SRA's knowledge of the healthcare industry was an important part of this process. In addition, their final reports have consistently been professionally presented and easy to use.

Working with Strategic Research Associates is always a team effort and at Kootenai Medical Center, we appreciate the skill and experience they lend to such an investment. We look forward to collaborating with SRA as Kootenai Medical Center's future continues to grow and expand."